Le Groupe Sports-inter plus :: www.sports-inter.com



FAQ

GENERAL INFORMATION

What is the Difference between an institutional and non-institutional customer?

Institutional customers are schools, municipal governments, and public work’s clients.  All other customers, including companies and stores are recognized as non-institutional clients.

Where are our offices?

Our headquarters are in Quebec City, Quebec, Canada, while our Atlantic Division is in Moncton, New Brunswick, Canada.  We also have divisions in Ontario and Western Canada.  For more information please visit the following section of our website; contact us

How Can I receive a catalogue?

Your can order a catalogue by calling us at 1-800-463-5561.  However, due to high demand, some catalogues may be out of stock.  Our catalogues are delivered by Canada Post or by Purolator to Canadian addresses only.

ORDER

I have not yet received my order confirmation?

Once you have placed an order, a confirmation email will be sent to you within 24 to 72 hours containing the transportation fees, the total cost of your order, and your confirmation number.  Most confirmation emails are sent within 24 hours, however this can vary if the order is not made during our business hours.

What should I do if I do not receive an order?

1- You may follow up on an order with your shipping number.

2- You may contact one of our representatives in order to confirm your order

3- We may still be waiting for payment on your order.  In this case you must contact one of our representatives in order to complete the transaction.

I have a missing item in my order or received the wrong merchandise.

If anything is missing from your order you must notify us immediately during our business hours.

I would like to receive a copy of my Invoice.

Contact accounts payable at 1-800-463-5561, or by email.  It would be our pleasure to send you your invoice by email, or fax.

What forms of payment are accepted?

Payments can be made by credit card (Visa or Mastercard), by cheque, money order, cash, or credit can be accumulated in your account if you are an institutional buyer.  If you do not have an account with Sports-Inter, payments must be made before your order will be sent.

How can I make payments online?

No online payment option is currently available.  If you are an institutional member, your order will be sent to your account.  If not, a representative will contact you within 48 hours in order to complete the payment.

I do not reside in Canada, can I still order from Sports- Inter?

For all orders made outside Canada, please call one of our representatives to know the shipping fees and delays.

How can I get your completed order form in PDF format?

You can download our Order form.

PRODUCTS

Is it possible to see the availability of items that I would like to order?

It is not currently possible to view product availability online.  However, if you contact one of our representatives it would be our pleasure to help you.

Products guarantees

All our products are guaranteed against manufacturers defect for 1 year after the purchase date. However, the guaranteed can differ according to the manufacture.

ACCOUNT

Why should I create an online account?

Customers must be signed up in order to see our prices and to obtain G1 dollars.  Also, having an account allows you to shop quickly; your personal information is stored so that you do not have to type it in every time.

I forgot my login information, what should I do?

Click on Forgotten username / password on the connection page. You will have to give us your registered email address.  Click on send and you will receive your information by email.

I already have an account with Sports- Inter, should I already have an account on the website?

No.  In order to become a member on our website, you must complete the online form with your client code.  If you do not know your code you may look it up using your telephone number.

RETURN POLICY

What is your return policy?

No Merchandise can be returned without prior consent.  Your authorization number must be included in the return box.  Also, all returned merchandise will be subject to handling and stocking fees of 15% of the merchandise, and transport fees must be paid by the customer.

SHIPPING

Which transporter is used?

Our main transporter is Purolator, although Sports-Inter reserves the right to use other transporters.

Purolator shipping delays

If all items are in stock on a new order, we will ship them within 24 to 48 hours. Do not forget to add the Purolator shipping delay to the time it may take to receive your order.

Items that are out-of-stock

For all items that are not currently in stock, delivery may take 2 to 3 weeks, based on the availability of the products.

PRICING

Best Price Guaranteed Policy

Le Groupe Sports-Inter Plus offers a Best Price Guaranteed Policy.  You can therefore consider our estimates to be the equivalent of the lowest available pricing, if the product is the exact same model.

Is it possible to see reseller’s prices?

The prices shown are for institutional customers only.  Resellers must contact a representative for pricing.  If you place an order, the prices will be automatically adjusted.

I placed an order and the price on the website does not match the sale price?

Items on sale will be adjusted even if the price on the website has not been updated.

Taxes

Taxes Federal sales tax (TPS) and Provincial sales tax (TVQ) are not included in the prices and are applied to the purchase as required by law.